e-jooce terms and conditions

This website is for UK based customers only and must be 18 or over. If you reside outside of the UK please contact us to discuss your requirements.

All prices listed in our Online Shop are inclusive of VAT.

Spend £20.00 or more and get Fast Free Delivery plus FREE offers that are available at that time. Spend less and P&P is just £3.89 per order. 

We use a Royal Mail Recorded Delivery Service that requires a signiture for your peace of mind. All in-stock orders taken before 2pm will be dispatched the same working day. Our working week is Mon to Fri 10am until 5pm.Your order will be delivered to the address details provided and signed for upon receipt of products. 

Average delivery times are 2-3 working days. All orders will be dispatched as quickly as possible upon payment clearance. Please take delivery times into consideration that fall over the weekend, bank holidays and unusually busy periods around christmas time.  

All goods may be returned within seven days of purchase if deemed unsuitable for a full product refund provided that the goods returned are undamaged and remain in their original packaging with all items present. Please pack all returning items appropriately for adequote protection.

The refund excludes the delivery cost and may incur a 20% restocking fee. It is the senders responsibility to pay all return postal costs. We recommend recorded delivery as this ensures that the returning item is protected against loss. The item remains the responsibility of the sender until recieved by us.
Any item suspected to be faulty must be reported to us without delay as some items are deemed as consumable items and not included in the usual 28 day fault warranty. Faulty items must be reported by telephone or by leaving a contact number via email as most often the problem can be resolved without the need to return the goods.

E-liquid carries a zero exchange or returns policy due to the nature of the product.

Remember to store your e-liquid responsibly and out of the reach of children and pets.

E-CIG INFORMATION. Clearomiser priming: When using a new clearomiser for the first time, fill it in the correct manner according to the clearomiser model type as follows: CE5 Remove the drip tip (mouth peice) and fill the tank, avoiding the centre draw hole tube and not exceeding the maximum mark and avoiding any e-liquid from entering the centre draw tube. Replace the drip tip. BDC Fill from the total opposite end from the drip tip on these type of clearomisers by unscrewing the base off and filling the tank. Ensure that you stop filling before any e-liquid overflows into the centre draw hole tube. Refit the base. Once the new clearomiser is filled, leave to stand for at least 10 minutes to allow the e-liquid to soak in. Your clearomiser is now primed and ready to vape. Clearomiser usage: Never allow the clearomiser to run dry as this can cause a metallic dry burning taste that can shorten the life of the unit. We recommend that you re-fill when the tank is a quarter full to maximise your  clearomiser life. Battery life: Before charging any battery: Always ensure that both charging and battery connections are clean and dry. When using a battery for the first time it may require a conditioning charge of two hours before use. Never overcharge the battery or use a battery charging unit or adaptor that appears damaged. Never leave a charging battery unattended. Always charge a run down battery before storing away. Cartomisers: Our range of disposable  cartomisers are not designed to be re-filled with e-liquid and must be disposed of in the correct manner when used. Quality: All of our products featured on this site undergo regular quality checks and batch testing to strict standards from both ourselves and goverment approved testing organisations. E-liquids: Quality assured imported and UK e-liquids for a pure full flavour vape! Store responsibly 18+ only. All e-liquid on this site are batch tested and steeped to provide the best quality and taste and come in 12mg 1.2% and 18mg 1.8% for a more satisfying Full flavour vape! Most of our e-liquids (unless stated) are PG based to the ratios of 70/30 & 60/40 blends. 

Product information, prices and images on this website are deemed to be true and accurate to the best of our knowledge. Any specification changes will be updated as soon as we are made aware of the issue. You will be notified of any discrepancies found before we supply any goods. We never store Credit or Debit card details or pass on any of our customers details to 3rd parties.

We except no responsibilities for information or opinions supplied by third parties contained within this site. Product descriptions are for guidance purposes only and cannot be deemed 100% accurate on uploading. Pictures are uploaded with accuracy in mind and actual products may vary slightly to the image.
We shall not be liable for any loss or damage to your internet devices, programs and data arising from visiting our site or any website linked to it.
By placing an order with us, you are confirming that you are at least 18 years of age.

The electronic cigarette is not marketed as a medical device, nicotine replacement therapy or a “quit smoking aid “ but as an alternative to smoking. We do not claim to provide smoking cessation products. They are not intended to diagnose, treat, cure or prevent any disorders or medical conditions.We shall not be responsible for the direct misuse or abuse of any product(s) purchased. Avoid from getting e-liquid onto the skin or into eyes. If so, wash or rinse with cold water immediately and seek medical advice if need be. 

All e-liquid is of a PG base or mix unless otherwise stated. Discontinue use if you suspect that you may be intollerant to e-liquid that contains the PG (Propylene Glycol) ingredient. Keep batteries clean and dry and avoid getting wet. Discontinue use if battery gets hot or swollen. Not to be used by persons under the age of 18, diabetics, pregnant or breast feeding women, or persons with or at risk of respiratory problems and heart disease. Can contain nicotine which is classed as an addictive and toxic substance. Always store all e-liquids safely. Please consult your GP regarding the effects of nicotine or before using electronic cigarette products and your concerns about any health issues regarding the use of them.

Please read the enclosed product information/user guide before using any products purchased.

Copyright E-Jooce 2013